How to Keep Customers Happy With Order Fulfillment


Online shopping has come a long way, especially among younger shoppers and millennials today. Millennials, ages 25-34, made up approximately 20.2% of all digital shoppers in the US in just 2020, According to Statista. If you're running an eCommerce store, you understand just how important it is to keep customers happy with the order fulfillment process while delivering your products in excellent condition and on time.

Anticipate Needs

Whenever you're managing an eCommerce site, it's important to anticipate the needs of your potential customers and online visitors. Are your customers in need of your product instantly, overnight, or are they more likely to be a bit more patient? The more accurately you are able to predict your customer's pain points, the easier it will be to deliver exactly what they need.

Using the Right Shop Platform

Selecting the right shopping platform or host is also imperative when it comes to ordering fulfillment. If you're using a self-hosted solution such as WooCommerce, you are responsible for the shipping of your items, unless you choose to use a dropshipping or distribution warehouse solution.

Delivering Your Products On Time

Delivering your products on time is one of the most important aspects of order fulfillment, especially if you offer your shoppers numerous options for shipping. If you provide your shoppers with specific shipping times, it's essential to fulfill your orders on time in order to prevent backlash and the loss of future sales.

Work With a Distribution Solution

A delivery service for goods or a distribution solution is also highly recommended for those who are seeking ways to streamline the process of order fulfillment with their eCommerce stores. A delivery service provides you with the ability to focus on customer service and stocking your store while ensuring that all of your orders are taken care of and delivered on time.

Knowing how to ensure your customers are satisfied with your order fulfillment process is essential as an eCommerce store owner, whether you are working with your own store or a third-party platform. When your customers are satisfied with your order fulfillment process, they are much more likely to refer you to others and provide you with their business again in the future. Give us a call today for more information!